Refund & Return Policy
At National Agro, we strive to ensure that our customers are completely satisfied with their purchases. If you are not satisfied with your order, we are here to help.
1. Return Eligibility
You may request a return under the following conditions:
- Product must be unused, undamaged, and in original packaging
- Return request must be made within 7 days of delivery
- Proof of purchase (invoice or order number) is required
2. Non-Returnable Items
The following items are not eligible for return:
- Used or damaged products (not due to our fault)
- Perishable agricultural goods (e.g., seeds, fertilizers once opened)
- Customized or special-order items
3. Refund Policy
Once we receive and inspect your returned item:
- If approved, your refund will be processed within 5–7 working days
- Refund will be issued via original payment method or bank transfer
- Shipping charges are non-refundable
4. Exchange Policy
We only replace items if:
- The product is defective
- The wrong product was delivered
To request an exchange, contact us within 3 days of receiving the product.
5. Return Process
To initiate a return:
- Contact our support team via email or phone
- Provide your order details and reason for return
- Our team will guide you through the return process
6. Shipping for Returns
- Customers are responsible for return shipping costs (unless product is defective)
- We recommend using a trackable shipping service
7. Damaged or Wrong Products
If you receive a damaged or incorrect product:
- Contact us within 24 hours of delivery
- Share pictures as proof
- We will arrange replacement or refund accordingly
8. Contact Us
If you have any questions about our Refund & Return Policy, please contact us:
- Email: support@nationalagro.pk
- Phone: +92-XXX-XXXXXXX